Our refund policy last 60 days. You have up to 60 days from the purchase date to return the product to be eligible for a full refund (30 days) or store credit (30-60 days).
Return within 30 Days: If you return your product within 30-days, we will provide a full refund – no questions asked. The customer is responsible for all shipping-related fees.
Return within 60 Days: If you return your product between 30 to 60 days, you are eligible for store credit. The customer is responsible for all shipping-related fees.
Return after 60 Days: Unfortunately, we are unable to accept refunds past 60-days from the date of purchase.
In order to start your refund request, please contact our customer service department either by telephone (905.682.0171 / 877-320-6362) or by email us.
ReturnING YOUR PRODUCT
To return your product, you should mail your product to: 758 Niagara Stone Rd, Niagara on the Lake, Niagara-on-the-Lake, ON, L0S 1J0, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Once we receive the shipped product(s) and if you are eligible for a refund – we will provide a refund.